Get All Issues Redressed Painlessly
Easy-To-Use Query Management System To Help Find Solutions To All Employee Problems
- Internal HR Ticketing System
- Issue Resolution & SLA Management
- Role Based Query Assignment
Creation of Categories & Subcategories
Be it leaves, attendance adjustments or any such issues - the creation of help desk categories and subcategories to raise tickets is extremely easy. Not only does this streamline the process, it also helps with role-based query assignment.
Assignment of Forms for Workflows
You could define a form that you could create in the workflow tab or just have a default form attached to ensure proper assignment of the task.
Appointment of List of Assignees
On Darwinbox it’s extremely simple to assign who all will be responsible for specific tasks, to ensure speedy and focused resolution.
Definition of Issue Numbers
With Darwinbox, you could even slice and dice how issues are numbered with respect to companies, categories and regions of the issues.
Configured Service Level Agreements
You could have a Standard Service Level Agreement (SLA) or even Custom SLA depending on First Response (Hours), Assignee Work (Hours) and Auto Close (Days).
320,000+ Employees love the Darwinbox experience
Enterprises across sectors use Darwinbox to manage their Human Capital.
COO & Co-founder, Delhivery
The first thing that strikes you when you see Darwinbox is its simplicity in design; a refreshing change from the norm. We wanted a platform that can adapt to our frequently changing needs and Darwinbox has been the right choice.
Director and Head Human Resources, Nivea
Refreshing to see a HRMS solution which is simple, intuitive and easy to navigate. We wanted technology to work for us and make our processes more robust. The platform provided us the flexibility to build modules customized to our internal requirement.
Moving to Darwinbox has made us wonder how we survived before it happened , the product is comprehensive, built with great attention to detail and is highly differentiated from most other HRMS products in the market